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Leaders learn what is important enough to measure. One metric favored by Tom Schmitt, a FedEx exec, is to count good days versus bad one- for his employees as well as himself. For example, he regularly takes a look at a typical week and asks himself whether he’s happy and excited about his job four days out of five. Then he asks whether he’s helping the folks who work for him enjoy their jobs four out of five days.
Such high standards – and realism – are commendable. Not every day is going to be perfect, and it does no good to pretend that it should be. After all, on the way to perfection, life usually intervenes. But if we’re thriving 80 percent of the time, we can probably make it through the rough spots.
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